Frequently Asked Questions

Everything you need to know about your favorite islander looks.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally take between 7-14 business days.

Can I return personalized items?

Due to the custom nature of our personalized products, such as the iconic water bottles and suitcases, we cannot accept returns unless the item is faulty.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How do I find the right size for apparel?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as some styles are designed for a 'slim fit' while others are 'oversized'.

Are your beauty and skincare products cruelty-free?

Yes, all products in our official beauty and sun-care ranges are 100% cruelty-free and have not been tested on animals.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.